Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

FAQ

Products & Pricing

Where do your products come from?

MUJOSH is a global eyewear brand founded in Shenzhen, China in 2010, and part of Photosynthesis Group. We design and manufacture our own frames to maintain premium quality at an accessible price point. Our low bridge fit frames are cut with a shallower nose bridge, so glasses stop sliding down.

What is your current product focus?

At this stage MUJOSH USA focuses on our sunglasses collections, with a smaller range of optical frames alongside them. See the prescription lens question below for how corrective lenses are handled.

How can I get prescription lenses?

On selected frames the product page shows a Customize Lens button. It takes you through single vision or progressive, a lens type such as clear, blue light filtering or photochromic, and a lens brand, and you either upload the prescription you already hold from your own optician or send it to us afterwards. MUJOSH fits the lenses at its own optical facility. MUJOSH does not run eye exams in the US, so the prescription has to come from a licensed optometrist. Not every frame carries the option yet. If the frame you want shows no Customize Lens button, contact us through the chat or the contact page and we will confirm what is possible.

Eye Care & Locations

Are there MUJOSH stores in the US?

We are currently an online-first brand in the US. While we don't have standalone MUJOSH boutiques yet, please look forward to our future physical store openings!

Can I get an eye exam?

We do not currently have partner clinics for in-person eye exams, but we plan to roll out such services in the future. Please stay tuned.

Support

Payments & Insurance

Payment Methods: We accept nine payment methods, including Visa, Mastercard, American Express, and Apple Pay.

Insurance: We do not accept vision insurance or process insurance claims. As we primarily sell non-prescription sunglasses online, these are generally not covered by standard vision plans.

Product Care

To keep your MUJOSH eyewear in top condition:

Always use two hands to put on/take off frames.

Clean lenses only with the provided microfiber cloth and lens cleaner.

Avoid Heat: Never leave your sunglasses on a car dashboard, as extreme heat can damage the coatings and frame shape.

Warranty

All MUJOSH frames come with a 1-year manufacturer’s warranty covering production defects. This does not cover accidental damage (e.g., being sat on or dropped), lens scratches from daily wear, or loss.

Returns & Cancellations

Returns: Contact support@mujosh.us within 30 days of delivery for return validation. Customers are responsible for return shipping costs.


Sale items: Sale items can be returned or exchanged within 30 days of receipt under the same conditions as full-price items. For non-quality issues, items must be unworn with packaging intact, and the customer covers return shipping.

Cancellations: You may cancel or change your order within the first 24 hours of purchase. Once an order has shipped, it cannot be canceled.

Contact Us

If you have any questions about our Website Policy or your order, please reach out to our team:

Email: support@mujosh.us

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (EST)

Get in touch

Have questions about your order, or a general inquiry?